Return & Refund Policy

At Tinsel Classy Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Be returned in its original packaging

• Include all original tags and accessories

Items that show signs of wear, damage, or alteration may not qualify for a return.

Exchanges

We gladly offer exchanges for:

• Incorrect size received

• Defective products

• Incorrect items delivered

Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the item received

• A brief description of the issue

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed through the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Non-Refundable Items

The following items are not eligible for refunds:

• Shoes that have been worn or used

• Products returned without original packaging

• Items damaged due to misuse or improper care

• Clearance, sale, or promotional items unless found to be defective

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product

• An incorrect item sent by us

• A verified order error

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Tinsel Classy Store
📞 Phone: 0703918971
📧 Email: christinekanyua@gmail.com